Terms & Conditions - Sage CRM | Subscription Terms & Policies

1. Acceptance of Terms

By accessing and using Sage CRM ("the Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms & Conditions, please do not use the Service.

2. Service Description

Sage CRM provides an e-commerce order management system designed to help businesses manage orders, customers, inventory, and deliveries. The Service is provided on a subscription basis with different plan tiers.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to:

Provide accurate and complete registration information
Keep your password secure and confidential
Notify us immediately of any unauthorized use of your account
Be responsible for all activities under your account

4. Free Trial

We offer a 7-day free trial for new users to explore the Service without any commitment. During the trial period:

You have full access to all features of your selected plan
No credit card is required to start the trial
You can cancel anytime during the trial without being charged
After 7 days, your trial expires and access to the CRM features will be suspended
To continue using the Service after trial expiration, you must subscribe to a paid plan
Your data is retained for 30 days after trial expiration, allowing you to reactivate without data loss

Note: The trial automatically expires after 7 days. It does NOT automatically convert to a paid subscription. You must actively choose and subscribe to a plan to continue using the Service.

5. Subscription and Payment

5.1 Subscription Plans

We offer multiple subscription tiers to suit different business needs:

Starter Plan: For small businesses getting started with order management
Pro Plan: For growing businesses with more orders and team members
Business Plan: For established businesses with high order volumes

Each plan has different limits on orders, users, and features. See our Pricing Page for detailed plan comparisons.

5.2 Monthly Billing

All subscriptions are billed on a monthly recurring basis:

Billing occurs on the same day each month (your subscription anniversary)
Payments are charged automatically to your registered payment method
You will be billed in Nigerian Naira (NGN)
Invoices and payment confirmations are sent via email after each successful charge
Your subscription remains active as long as payments are successfully processed

5.3 Payment Processing

Payments are securely processed through Flutterwave, a licensed payment service provider:

We do NOT store your card details on our servers
All payment information is encrypted and handled by Flutterwave
Accepted payment methods include credit cards, debit cards, and bank transfers
By subscribing, you authorize Flutterwave to charge your payment method monthly

5.4 Payment Obligations

By subscribing to the Service, you agree to:

Provide valid, accurate, and complete payment information
Maintain sufficient funds for monthly payments
Update payment information immediately if your card expires or changes
Pay all subscription fees on time
Be responsible for all applicable taxes, bank charges, and transaction fees
Notify us of any billing disputes within 30 days

5.5 Failed Payments

If a payment fails (due to insufficient funds, expired card, or other reasons):

We will attempt to charge your payment method again within 3 days
You will receive email notifications about the failed payment
If payment fails after multiple attempts, your subscription will be suspended
During suspension, you will lose access to CRM features but data remains intact
You can reactivate by updating your payment method and clearing outstanding dues
Accounts remain suspended for 30 days before data deletion

5.6 Plan Upgrades and Downgrades

You can change your subscription plan at any time:

Upgrades: Take effect immediately. You pay the difference prorated for the current month, then the full amount from next billing cycle
Downgrades: Take effect immediately. Your next billing cycle will reflect the new lower price (no refunds for current month)
When changing plans, a new billing cycle begins immediately
Your old Flutterwave subscription is automatically cancelled and replaced with the new plan

6. Cancellation and Refunds

6.1 How to Cancel

You have full control over your subscription and can cancel at any time:

Log in to your account and navigate to Subscription Settings
Click the "Cancel Subscription" button
Confirm your cancellation decision
Your Flutterwave recurring payment will be automatically cancelled
You will receive a confirmation email

6.2 What Happens After Cancellation

When you cancel your subscription:

Immediate Effect: No future charges will be made
Access Retained: You retain full access until the end of your current billing period
No Partial Refunds: You are not refunded for any unused portion of the month
Data Retention: Your data remains securely stored for 30 days after subscription ends
Feature Access: After your subscription period ends, access to CRM features is suspended

6.3 Reactivation

You can reactivate your account anytime within 30 days of cancellation:

Log in to your account
Select a subscription plan
Complete payment through Flutterwave
All your previous data will be immediately restored
Your new billing cycle begins from the reactivation date

6.4 Data Deletion

After 30 days of inactivity:

All your data (orders, customers, inventory, etc.) will be permanently deleted
This deletion is irreversible and cannot be undone
If you want to keep your data beyond 30 days, you must either:
- Reactivate your subscription, or
- Export your data before the 30-day period ends

6.5 Refund Policy

Our refund policy is as follows:

No Pro-Rated Refunds: We do not provide refunds for partial months or unused time
Service Issues: If you experience prolonged service outages (>48 hours) due to our fault, contact us for a potential credit
Billing Errors: If you were charged incorrectly, contact us within 30 days for a refund
Unauthorized Charges: Report unauthorized charges immediately for investigation and potential refund
Trial Cancellation: If you cancel during your 7-day free trial, no charges apply

7. Data and Privacy

We take your privacy seriously. Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of your data as described in the Privacy Policy.

8. Acceptable Use

You agree not to:

Use the Service for any illegal purpose
Violate any laws in your jurisdiction
Infringe on intellectual property rights
Transmit viruses, malware, or harmful code
Attempt to gain unauthorized access to the Service
Interfere with or disrupt the Service
Use the Service to send spam or unsolicited messages

9. Service Availability

While we strive to provide reliable service, we do not guarantee that the Service will be uninterrupted or error-free. We reserve the right to:

Perform scheduled maintenance
Update or modify the Service
Suspend access for violations of these Terms
Discontinue the Service with reasonable notice

10. Intellectual Property

The Service and its original content, features, and functionality are owned by Sage CRM and are protected by international copyright, trademark, and other intellectual property laws.

11. Limitation of Liability

To the maximum extent permitted by law, Sage CRM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: support@sagecrm.com.ng
Website: www.sagecrm.com.ng