Privacy Policy

1. Introduction

At Sage CRM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce order management system.

By using Sage CRM, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account: Business name, email address, phone number, password
• Use the Service: Customer data, order information, product details, inventory data
• Subscribe: Payment information (processed securely through Flutterwave)
• Contact us: Messages, feedback, support requests

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Usage data: Pages visited, features used, time spent, actions taken
• Device information: IP address, browser type, operating system
• Cookies: Session data and preferences (see Cookie Policy below)

3. How We Use Your Information

We use the collected information for:

• Service delivery: Providing and maintaining the order management system
• Account management: Creating and managing your account
• Payment processing: Billing and subscription management
• Communication: Sending updates, notifications, and support responses
• Improvement: Analyzing usage to improve features and performance
• Security: Detecting and preventing fraud, abuse, and security issues
• Legal compliance: Meeting legal and regulatory requirements

4. Data Storage and Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit using SSL/TLS
• Secure databases: Data stored in secure, encrypted databases
• Multi-tenancy: Your data is isolated from other tenants
• Access controls: Role-based permissions limit data access
• Regular backups: Automated backups to prevent data loss
• Monitoring: Continuous security monitoring and updates

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these cases:

5.1 Service Providers

• Payment processing: Flutterwave (for subscription payments)
• SMS notifications: Termii or Kudisms (for order updates)
• Email services: For sending transactional emails
• Hosting: Server and infrastructure providers

5.2 Legal Requirements

We may disclose your information if required to:

• Comply with legal obligations
• Respond to lawful government requests
• Protect our rights, property, or safety
• Prevent fraud or abuse

6. Data Retention

We retain your data for as long as your account is active or as needed to provide services. When you cancel your subscription:

• Your data is retained for 30 days to allow reactivation
• After 30 days, all data is permanently deleted
• You can request immediate deletion by contacting support
• Some data may be retained longer for legal or accounting purposes

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw consent: Revoke previously given consent

To exercise these rights, please contact us at support@sagecrm.com.ng

8. Cookies and Tracking

We use cookies and similar technologies to:

• Session cookies: Keep you logged in during your session
• Preference cookies: Remember your settings and preferences
• Analytics cookies: Understand how users interact with the Service

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Sage CRM is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

11. International Data Transfers

Your data may be transferred to and processed in countries other than Nigeria. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification

Your continued use of the Service after such changes constitutes acceptance of the updated policy.

13. NDPR Compliance

We are committed to complying with the Nigeria Data Protection Regulation (NDPR) and ensuring the lawful processing of personal data in accordance with Nigerian data protection laws.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: support@sagecrm.com.ng
• Privacy Officer: privacy@sagecrm.com.ng
• Website: www.sagecrm.com.ng